Frequently Asked Questions
Do you ship internationally?
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For any none UK Orders, please visit out International Etsy Shop: https://www.etsy.com/shop/CoveCollections
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Do you do Custom Orders?
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I have closed custom orders whilst I am living in New Zealand. If you would like to order a custom piece of jewellery, please contact me when I am back in the UK in October.
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Where can I get shop restock updates?
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Please follow our social media accounts for updates on restocks for the website and Etsy!
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Can I return something if I am not happy?
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Here is a link to our Returns policy! https://www.covecollections.com/returns-resizing
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How long are you in New Zealand?
I am in New Zealand until October. I plan to be back in South Devon for the 2025 Christmas Markets!
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Who runs Cove Collections?
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My name is Matilda, I set up Cove Collections in 2017 and continue to run it by myself to this day! For more information about me, follow this link! https://www.covecollections.com/about
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How can I reach you?
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Due to many unnecessarily unkind messages/emails/comments, I have taken a step back from customer communication to to and protect my mental wellbeing. If you need to speak to me personally, please send an email. You will receive an automatic reply, however please respond to that, and your email will reach me!